Genome merchant pricing

¹ The percentage card processing rate and the processing fee per authorization attempt are separate charges.

² The processing fee applies to each authorization attempt submitted to the system, including successful, declined, error, and fraud outcomes, regardless of whether the transaction is later settled or automatically voided because the authorization expires. The initial processing fee is non-refundable.

An uncaptured authorization that is automatically voided upon expiry does not incur an additional void fee. The initial processing fee remains payable.

³ When the payment currency differs from your approved settlement currency, we convert the funds using the applicable interbank exchange rate plus the markup shown above. The markup depends on the original payment currency. Processing and settlement currencies are subject to approval by Genome.

For example: GBP payment → EUR settlement = 1% markup. If no currency conversion is needed, no FX markup applies.

⁴ Applicable pre-dispute alert, RDR handling and advanced dispute fees are payable regardless of the final dispute outcome. Any applicable card scheme limit breach fines are passed on in full.

⁵ The monthly PCI DSS non-compliance fee applies if you fail to provide valid PCI DSS documentation upon request or

⁶ If your monthly chargeback ratio equals or exceeds 1.00%, an excessive chargeback fee of 50 EUR applies to each chargeback received during the entire following calendar month. This fee replaces the standard 30 EUR chargeback fee. We do not charge both fees for the same chargeback.

For this fee, the monthly chargeback ratio is the number of chargebacks received in a calendar month divided by the number of sales transactions processed in that calendar month, multiplied by 100.

The excessive chargeback fee does not change the chargeback or fraud limits in the Merchant Terms and Conditions, or limit Genome’s rights to adjust reserves, suspend services or terminate the agreement.

⁷ The rolling reserve is withheld security, rather than a service fee. It is held to cover existing, future or contingent financial liabilities. Individual reserve percentages, hold periods, and other security requirements may vary based on risk assessment under the Merchant Terms and Conditions.

Reserve funds are released subject to the applicable hold periods and the clearance of all obligations and potential claims under the Merchant Terms and Conditions.

⁸ Where required, the upfront security deposit must be paid before service activation. It is held as security and released following termination once all liabilities have been satisfied and the applicable hold periods have expired.

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