Account service
Merchant account application processing
Free
Unlimited merchant accounts, each corporation
Free
Pay by Bank charges
Payment initiation via Open Banking
0.30 EUR
Card payment processing rates
EEA debit and credit cards¹
1.20% of transaction value
Non-EEA and UK debit and credit cards¹
2.90% of transaction value
¹ The percentage card processing rate and the processing fee per authorization attempt are separate charges.
Additional card-processing charges
Processing fee per authorization attempt, including successful, declined, error, and fraud outcomes²
0.15 EUR per transaction
3D Secure authentication
Included in the processing fee
Refund
0.50 EUR per transaction
Original Credit Transaction (OCT)
1.50 EUR per transaction
² The processing fee applies to each authorization attempt submitted to the system, including successful, declined, error, and fraud outcomes, regardless of whether the transaction is later settled or automatically voided because the authorization expires. The initial processing fee is non-refundable.
An uncaptured authorization that is automatically voided upon expiry does not incur an additional void fee. The initial processing fee remains payable.
Currency conversion
FX markup for payments made in GBP or USD³
1% of converted transaction value
FX markup for payments made in other supported currencies³
2% of converted transaction value
³ When the payment currency differs from your approved settlement currency, we convert the funds using the applicable interbank exchange rate plus the markup shown above. The markup depends on the original payment currency. Processing and settlement currencies are subject to approval by Genome.
For example: GBP payment → EUR settlement = 1% markup. If no currency conversion is needed, no FX markup applies.
Additional card services
Visa Account Updater / Mastercard Automatic Billing Updater (VAU/ABU)
0.10 EUR per update
Network tokenization
0.30 EUR per token creation or update
Disputes and compliance charges
Standard chargeback fee
30 EUR per chargeback
Retrieval fee
20 EUR per case
Rapid Dispute Resolution (RDR) handling fee⁴
25 EUR per case
Pre-dispute alert handling fee⁴
40 EUR per case
Representment fee
20 EUR per case
Pre-arbitration fee
30 EUR per case
PCI DSS non-compliance fee⁵
60 EUR per month
Excessive chargeback fee⁶
50 EUR per chargeback
Card scheme limit breach fines
100% of the applicable fine
⁴ Applicable pre-dispute alert, RDR handling and advanced dispute fees are payable regardless of the final dispute outcome. Any applicable card scheme limit breach fines are passed on in full.
⁵ The monthly PCI DSS non-compliance fee applies if you fail to provide valid PCI DSS documentation upon request or
⁶ If your monthly chargeback ratio equals or exceeds 1.00%, an excessive chargeback fee of 50 EUR applies to each chargeback received during the entire following calendar month. This fee replaces the standard 30 EUR chargeback fee. We do not charge both fees for the same chargeback.
For this fee, the monthly chargeback ratio is the number of chargebacks received in a calendar month divided by the number of sales transactions processed in that calendar month, multiplied by 100.
The excessive chargeback fee does not change the chargeback or fraud limits in the Merchant Terms and Conditions, or limit Genome’s rights to adjust reserves, suspend services or terminate the agreement.
Reserve and settlement terms
Settlement frequency
Daily
Transaction hold period
1 day
Rolling reserve⁷
10% of transaction value
Rolling reserve period
90 days
⁷ The rolling reserve is withheld security, rather than a service fee. It is held to cover existing, future or contingent financial liabilities. Individual reserve percentages, hold periods, and other security requirements may vary based on risk assessment under the Merchant Terms and Conditions.
Reserve funds are released subject to the applicable hold periods and the clearance of all obligations and potential claims under the Merchant Terms and Conditions.
Payout charges
Payout to Genome account
Free
